Terms & Conditions

TERMS & CONDITIONS
By using this website to book one of our services you agree to comply to be bound by these terms & conditions. If you do not agree to these terms & conditions, you should exit now.

BOOKING CONFIRMATION

After booking a service online you will have reserved a spot for that date and time. You will receive a booking confirmation, as well as notification when our detailing team is on the way and other status updates regarding your booking.

DETAILING CREW

We normally always work with solo detailing professionals. Occasionally more staff may be needed due to the complexity of work or busy schedule. We do our best to limit the rotation of detailing professionals working on your vehicle, while still providing the highest quality service and sufficient cross-training to our employees. Our employees are professionally trained, have been rigorously background screened & drug tested prior to working with us. You can rest assured that all our staff is held accountable to our high standards. We are proud of the integrity, sincerity, and transparency our employees demonstrate every day.

RIGHT TO REFUSE SERVICE

We reserve the right to deny and/or terminate service because of safety concerns, inappropriate or uncomfortable situations, weapons on-premises, severe clutter, inaccessible vehicles, and similar. Our employees have the choice to leave if the vehicle is in an extremely unsanitary condition or they feel unsafe/threatened. If you book a detailing that is unreasonable, the detailing professionals may refuse service on the spot, and you will be charged the cancellation fee.

DETAILING DAY PREPARATION

Your price for detailing is based on the detailing professionals focusing all their time on cleaning. We ask that you take a few minutes to tidy up to allow our staff easy access to the areas/surfaces to be cleaned: floors, storage compartments, trunk, etc.
Otherwise, your detailer will need to spend time doing that, and it will reduce the time they have for cleaning and detailing.

PETS

We will gladly work around pets, but we do ask that activity be limited for cleaning efficiency & safety reasons. If your pet becomes anxious or presents a safety concern, we reserve the right to remove our employees from your home.
Pets may behave differently if a family member is not present. Therefore, our employees are instructed not to enter a property if they believe an animal, is a threat. If the removal of our detailing professional is due to aggressive pets, our cancellation policy will apply.

SERVICE FEES

Please remember we are giving these instant prices based on our experience, but we may adjust the price based on the actual condition of the vehicle. When we arrive and find out that the job will require extra time, we will call you to let you know and to ensure there are no surprises. If we are unable to reach you, our cleaning professional will have to leave, and you will be charged the cancellation fee. We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet the client’s standards. We will contact you to discuss price or service revisions if the detailing time differs drastically from the original bid.

PAYMENTS

To avoid sending our detailing professionals to an address, just to find out it was a fake booking, and to avoid any other complications with payments, we collect a $25.00 deposit.

Your credit card will be charged for the remaining booking amount once the service is completed.

RECURRING SERVICE DISCOUNT

Our recurring services come with a discount. Depending on the condition of your vehicle you might have to book a Full Detail first to qualify.

RATE INCREASES

Detailing rate adjustments for our clients may be made at any time should there be changes to the frequency of the client’s established service schedule or vehicle type and condition. For example, a change from Sedan to Minivan, change of address, etc.

LOCKOUTS

The client shall make the service location accessible to LION’S MOJO DETAILING personnel on the scheduled service day. If the detailing professional is unable to access the clients’ vehicle and/or locked out of the clients’ vehicle, every effort will be made to establish contact with the client to arrange for access and entry to the vehicle. If contact is not made within 20 minutes of the arrival of the detailing professional, the scheduled detail will be skipped, and you will be charged a $25.00 late cancellation fee. This fee is necessary to compensate the employees for unexpectedly lost revenue and time traveled. To avoid the fee provide us with access to your vehicle.

RESCHEDULING AND CANCELLATIONS

Service reliability is extremely important because we reserve a time especially for you. We request that you give us a minimum of 24 hours advance notice if you need to cancel or reschedule for any reason to avoid incurring a $25.00 cancellation/rescheduling fee.

CLEANING SUPPLIES

We provide the equipment and products needed to thoroughly clean and detail your vehicle. We do not offer to use the clients’ cleaning supplies.

ITEMS WE CANNOT CLEAN

Mold removal is a specialty that we do not offer. We cannot be liable for any mold-related risks in clients’ vehicles, and we will not risk our employees’ health.
We do not clean hoarding vehicles. We do not clean areas containing any animal and/or human body fluids, blood, feces, vomit, cat litter, urine, or excretions.

UNREACHABLE AREAS AND HEAVY ITEMS

For safety and liability reasons our employees cannot move objects more than 35 pounds. If you would like us to clean behind heavy objects, please move them prior to the detailing service.

BREAKAGE/DAMAGE AND LOSS POLICY

While a rare occurrence, there is a possibility of breakage or damage while we perform our service. Our detailing professionals exercise reasonable care when cleaning your vehicle. We carry insurance for damage or breakage caused by our employees.

We are not liable for damage that is caused by normal wear and tear, improper installation of an item in your vehicle, artwork, collectibles, or family heirlooms not disclosed during the booking process. These items include, but are not limited to the following: Artwork, Collectibles & Family Heirlooms. These items are expensive and impossible to replace. The client should point out such items to us before starting service. Please advise us if and how you would like your fragile items cleaned, handled, and taken care of.

Notification must be made within 24 hours of breakage/loss of any personal items. Identical replacement is always attempted but not guaranteed.

SATISFACTION GUARANTEE POLICY & RE-DETAILINGS

Providing the best possible service and our customer’s satisfaction are the foundation of our business. But we are also human, and things can be missed from time to time. Should this happen, email, or call us within 24 hours, and we will fix the error at no charge.

ARRIVAL WINDOW

We schedule our detailing service in an order that requires the least amount of drive time to maintain low prices and to avoid trip fees. If you require a specific time, we will make every effort to accommodate your request. However, no times are guaranteed, due to the unpredictable nature of our business and unforeseen circumstances like traffic jams, weather, mechanical problems, etc.
We generally do not run more than 30 minutes early nor more than 30 minutes late. If we are running late, we will call you or text you.

HOLIDAYS

LION’S MOJO DETAILING does not do holiday visits. If your scheduled day falls on a holiday, we will contact you to reschedule.
The following holidays will be observed:

Independence Day
Thanksgiving (Open Until 12:00 pm)
Christmas Eve (Open Until 12:00 pm)
Christmas Day
Dec 31st (Open Until 12:00 pm)

INCLEMENT WEATHER

We will be closed for business when weather conditions prevent us from offering service.

KEY RELEASE

In the event the client chooses to leave a door unlocked or place a key under a mat or any other unsecured place for our detailing professionals to enter the vehicle, LION’S MOJO DETAILING will not be held liable for any damages or theft to the client vehicle.

NON-SOLICITATION OF LION’S MOJO DETAILING EMPLOYEES

As our customer, we ask that you agree not to solicit for hire any of our detailing employees to work directly for you. Our detailing professionals are background checked, their references are verified, and they have completed comprehensive training. Significant time, resources, and money are invested in each new employee before we allow them to work on our customers’ vehicles. A $5,000 referral fee will be charged in the case you hire one of our employees outside of LION’S MOJO DETAILING.

GOVERNING LAW

Any claim relating to LION’S MOJO DETAILING website shall be governed by the laws of the State of California without regard to its conflict of law provisions.

We have taken every effort to design our website to be useful, informative, helpful & honest. Hopefully, we have accomplished that, and we would ask you to please let us know if you would like to see any improvements or changes that would make it even easier for you to find the information you need.

LION’S MOJO DETAILING reserves the right to change these terms & conditions at any time without prior notice to you.

Terms & Conditions last updated January 14, 2024.